Behavioural Management Techniques (BMT)

Hollin offer bespoke BMT courses specific to each client's needs.

What is BMT?

Behavioural Management Techniques is a blend of applied behavioural science and project management skills. The course enables delegates to understand why people behave the way they do, and how to influence their teams to lead effectively.
Previous courses have delivered measurable savings and improvements to safety and leadership.
This course has transformed careers, with many course delegates going on to lead complex projects and secure senior positions in global organisations.

Understanding why people behave the way they do

Understanding the science of behaviour helps leaders to predict how people will behave and adapt their own behaviour accordingly.
This course equips leaders with actionable insights, as to how they can lead more effective, productive and safer teams.
Understanding and applying this science helps leaders to understand why certain initiatives have failed, and what they need to do to make behavioural change more likely.
Behaviours are at the heart of everything we do - whether things are going to plan, or things are causing you frustration. BMT helps leaders to get more of the behaviours they want, and understand how to avoid problematic behaviours.

Who can use BMT?

Hollin have trained thousands of leaders in BMT, across many different industries. BMT is suitable for any workplace where there are people interacting. BMT can be used to enhance communication and behaviours that contribute to teamwork and high-performance. BMT can also be used to recover projects and organisations where there may be cultural issues, strained relationships or an inability to meet deadlines/key dates.
By training the leadership team in Behavioural Management Techniques you are providing your team with an objective framework that can be used to predict, influence and measure behaviour. This makes it easier to highlight opportunities for efficiencies and also to implement behavioural changes.

“I was brought in primarily to manage people and turn around a low-morale team. Within just a few months, we had built strong engagement, lifted morale, and created a real team spirit. As a result, performance improved significantly, and by the end of AMP7, the team delivered more projects in the final year than they had in each previous year. Much of what I’ve achieved over the past few years has been made possible by the skills and techniques I learned through the BMT course—so thank you again!”

Adam Beaney, Senior Operations Manager, Kier Utilities

Course content

Through BMT delegates learn the behavioural science basics. Click on the concepts below to understand how they can be used by leaders and teams.

Pinpointing

A pinpointed behaviour is a specific description of what a person is saying or doing. Using pinpointing criteria helps delegates use a clear framework to identify specific behaviours. Being able to articulate which specific behaviours feed into any given result will allow leaders to concentrate their efforts, and is crucial for measuring trends.

Feedback

Throughout the BMT course, delegates will learn what good feedback looks like, when this should be delivered and how they can improve the feedback culture within their own team and organisation.

Shaping

Shaping is a crucial step in any attempt to improve performance. It involves attempting to provide reinforcement each time there is an improvement in performance - no matter how small.

Antecedents and Consequences

Antecedents and consequences are the building blocks of applied behavioural science - they explain how and why a behaviour is started and maintained. Delegates will learn how to appropriately use antecedents and consequences to maximise performance.

Behavioural Improvement Plan

Each delegate completes a behavioural improvement plan, where they have the opportunity to put their BMT learning into practice. They are assisted by a Hollin coach to pick a suitable plan - usually something that has caused frustration in the workplace.

Coursework

Throughout the course, delegates are given reading (short Hollin booklets) and questions to answer on the Hollin e-learning platform. This helps to create engagement in the course, and gives the Hollin coach a good read on how well the material is being understood and applied. Ad-hoc coaching is available for all course delegates.

Course Outcomes

Course graduates leave with an understanding of why people behave as they do and how to influence this. Delegates learn about the characteristics of good-quality feedback and reflect on how to implement this in their workplace.

Behavioural changes are made during the course, delivering immediate returns on investment. This prepares individuals to initiate and support sustainable behavioural change at an organisational level. Delegates are equipped to continue making changes after the course is over.

One course graduate saved their organisation £200k by changing their management of fleet vehicles. They went on to save a further £600k using problem-solving tools and key skills taught in the BMT course; saving the organisation some £600k over two years, and every subsequent year.  

What is BMT?

Hear what people say about applying BMT to the workplace.

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"I love how Hollin uses behavioural management techniques to maximize individual and group potential. I recall the moment I knew Hollin delivers value. Joanne pulled me outside of a meeting room to politely ask if my key staff knew “why” they were being asked to participate in a behavioural assessment to compete for a new contract. Within the first hour, she had detected the root of our problem: It was behavioural. We immediately made a correction so everyone felt wanted, empowered and confident in being themselves. Hollin are observant people-persons using unbiased techniques to influence success. Hollin staff are trusted advisors to my business development and operational needs.”

Thomas Wilson, Bid director, Infrastructure - Arcadis